Overview

To request a refund, email us directly at dave@focalpointhair.com with the subject labeled with what your requesting to be refunded for. Include your name, email and phone  number with attached receipt of payment.

Refunds

Classes & Deposits

Once a class has been completed, there are no refunds or returns. 

Refunds can only be given upon the cancelation of a scheduled class. The deadline to requesting a refund is 30 days prior to scheduled class. If ample notice is not given, the deposit may not be refunded. 

If the class has been paid for in full, we will refund the total paid minus the deposit unless 30 days or more notice before scheduled class has been given.

Certifications & Kits

There are no refunds on certifications or kits.

Memberships

Monthly Memberships are not subject to refunds or returns. It is the consumers responsibility to cancel any memberships to avoid future payments.

Approvals

If you are approved, then your refund will be processed within 5-7 days of approval, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at focalpointtechnique@gmail.com

Need help?

Contact us at focalpointtechnique@gmail.com for questions related to refunds and returns.